the front door to your business
HiHQ combines a professional website with a 24/7 Live Chat that learns your business, answers questions, qualifies enquiries and captures leads while you’re busy.
Your website, Live Chat and monthly customer insights—one platform built around your business.
INTERACTIVE LIVE CHAT
Live Chat
INTERACTIVE LIVE CHAT
Hi 👋 I'm HiHQ's Live Chat. I can explain our website and Live Chat platform, monthly customer insights, pricing and how it could work for your business.
WORKING EXAMPLE
A working example showing how a HiHQ website and Live Chat could work for a local electrician.
Oak & Wire Electrical
Desktop preview
Mobile preview
Interactive Live Chat
Live Chat
INTERACTIVE LIVE CHAT
Hi. I'm Oak & Wire's Live Chat. How can I help?
one connected journey
HiHQ understands the customer's request, asks the relevant follow-up questions and sends a clear enquiry straight to your inbox.
Customer message
AI conversation
Available 24/7Live Chat: Yes, Oak & Wire installs customer-supplied EV chargers in Wokingham. Is the charger already at the property, and is your consumer unit in the house or garage?
Customer: It's already here and the consumer unit is in the garage. I'm Sarah at RG41 2XX. Call me on 07700 123456 after 6pm.
Live Chat: Thanks, Sarah. I've captured everything Oak & Wire needs to follow up.
Inbox notification
NEW ENQUIRY
Sarah — Home EV charger installation
Customer-supplied Ohme charger already on site
Semi-detached house with driveway
Consumer unit located in garage
RG41 2XX, Wokingham
07700 123456Callback after 6pm
MONTHLY CUSTOMER INSIGHTS
Every conversation reveals what customers need. HiHQ turns those conversations into a clear monthly report, showing what people are asking for, where demand is coming from and what could help you win more work.
August report
Sample monthly report
Customer conversations
258
163 became inbox enquiries · 63% conversion
Most requested services — Top 3
Count and share of all service requests
Busiest periods — Top 3
Share of customer conversations
Fastest-growing services — Top 3
Change compared with the previous month
Most common questions — Top 3
Share of repeated customer questions
Locations in demand — Top 3
Share of location-based enquiries
Enquiries not sent to inbox — Top 3 reasons
Where potential enquiries stopped
Recommended actions
Practical improvements suggested from this month’s customer demand and conversation gaps.
Strengthen the pages for the three most requested services and give each one a clear enquiry button.
Add concise answers for repeated questions about coverage, timing and the information needed for an accurate quote.
Review enquiries that were not sent to the inbox and simplify any step where customers commonly stop replying.
Plan follow-up cover around the busiest enquiry periods and prioritise the locations showing the strongest demand.
Understand what customers want, improve how you respond and focus your sales and marketing on the work people are already asking for.
simple pricing
the complete package
A professional website and Live Chat that answers customer questions, qualifies enquiries and keeps opportunities moving while you work.
Create my free previewWebsite + Live Chat
£500 setup
12-month minimum term with monthly billing.
Optional additions
Your own web address
Already have a domain? We will connect it. Do not have one? We can help arrange one.
Professional business email
Email using your own domain, e.g. hello@yourbusiness.co.uk
faq
get your free preview
Tell us about your business and we'll create a personalised preview of your website and Live Chat.